Active User Billing Policy

Dashworks’ billing policy is structured so you only pay for active seats above the minimum seats for your tier. Here's how it works:

• Dashworks bills for members who have been active at any time over the course of a 30-day period. Active members are those who use the product one or more times via the web app or Slackbot.

• The billing is dynamic, meaning as the number of active members changes, the invoice will be prorated to account for an increase or decrease in users.

  • If new users get added, we'll calculate the prorated cost and bill you the following month.

  • If users become inactive, we’ll calculate the prorated cost and issue you a credit for the following month.

Account activity	Status	Billing action
A user did any activity in the product within the billing period.	Active	User will be charged as an active user for that billing period.
A previously active user did not do any activity within the billing period.	Inactive	Dashworks will issue a prorated credit accounting for the unused portion of the billing period for the following month.
An inactive user becomes an active user again.	Active	Dashworks will issue a charge for the prorated amount accounting for the remainder of the billing period.
A user is invited to Dashworks but has not started using Dashworks.	Inactive	Dashworks will not issue a charge for this user until they become active.
A user is blocked within Dashworks.	Inactive	Dashworks will issue a prorated credit accounting for the unused portion of the billing period for the following month.