Real-time vs Limited Sync

Dashworks uses two methods for searching content from connected apps, depending on the app's APIs. For all apps except HRIS, Dashworks makes real-time search API calls to find relevant information based on the user's question instead of pre-indexing data from these apps.

HRIS apps do not support real-time search APIs, and hence, Dashworks syncs specific fields for active employees from HRIS apps: employee name, email, title, department, location, and manager name. No other content or fields are synced. The sync can take up to 24 hours and refreshes every 24 hours after connection.